About Us

We are a specialized recruiting firm that helps in-house call and contact centers connect with great people

Our Purpose

To improve hiring outcomes by using data and experience to place people in jobs that align with their values and skills

What brought the founder of a successful Boston-based staffing and recruiting firm, a Stanford and Boston Consulting Group-trained social entrepreneur, and a serial small company investor together to start Percy?

Simple.  We all saw the opportunity to unite job seekers with high-volume corporate contact center professionals to address the challenges of a rapidly changing work environment.

A Blend of Technology and Human Touch

It seems like every day there’s a new headline about how technology is going to eliminate whole categories of jobs. At the same time, leading experts, consultants, and the media proclaim the value of authentic human interactions and the power of people to shape a company’s brand.

These two trends seem to be at odds with one another, so how are companies – and especially contact center operators who put their people on the front lines with customers – supposed to respond?

We believe the answer is to invest heavily in people and technology side by side. We see a future in which every member of your contact center connects quickly and personally with every customer.  At Percy, we help people and companies make this future a reality.

Guiding Principles

Service.

The client/candidate comes first.

Teamwork.

Win and lose as a team.

Ingenuity.

We do things the right way, not necessarily the conventional way.

Humility.

We never stop learning and questioning.

Drop us a note

Have a question? Would you like to learn more about our services? Great. Send us a message and we’ll get right back to you.

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