Blog

Career advice and hiring tips for creative professionals

Lessons from the Mortgage Industry

I have never owned a house. I’ve never even bought something worth more than $2,000 for myself. And I thought that was a big purchase....

5 Tips for a Successful Job Search

I recently started my job at Percy, and I’ve been quick to tell my friends and family about how much I am loving everything! However,...

The Front Lines: Why CSRs Play an Integral Part in Your Company and How to Keep Them Engaged

We’ve all dealt with bad customer service. Sitting on the phone for over an hour before being transferred from representative to representative while you stare...

“So, What Questions Do You Have For Me?” Here Are the Questions You Should Ask in Your Next Job Interview

-The questions you ask are as important as the questions you answer -Don’t ask questions that can be answered by a quick Google search -Ask...

The Basic Job Posting Mistake Standing Between You and Your Ideal Candidates

–An effective job posting sells rather than screens. –The greatest hiring challenge lies with the best candidates who aren’t applying to your posting. –The best...

Not sure if you’re hiring right? Here’s how to find out.

It can be hard to tell when your hiring process has crossed the line from “tough” to “broken.” That’s especially true for the world of...

Do I Always Have to Be Recruiting?

If you operate a large contact center or one with really high attrition, you are probably always recruiting.  But for everyone else, there is a...

CSR Job Posting Teardown

  We’ve all seen them.  Job postings that leave us scratching our heads and wondering why any applicant would bother replying.  But what are the elements...

Follow These 7 Contact Center-Related Twitter Feeds

I love Twitter.  It took me a while to understand how to get value from the service, but it is now one of my favorite...

How to Ace a Phone Screen Interview

This is part of an ongoing of series of posts on interviewing. It is increasingly common for job applicants as the first step in a...