Lessons from the Mortgage Industry
I have never owned a house. I’ve never even bought something worth more than $2,000 for myself. And I thought that was a big purchase....
The Front Lines: Why CSRs Play an Integral Part in Your Company and How to Keep Them Engaged
We’ve all dealt with bad customer service. Sitting on the phone for over an hour before being transferred from representative to representative while you stare...
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