The Front Lines: Why CSRs Play an Integral Part in Your Company and How to Keep Them Engaged
We’ve all dealt with bad customer service. Sitting on the phone for over an hour before being transferred from representative to representative while you stare...
The Basic Job Posting Mistake Standing Between You and Your Ideal Candidates
–An effective job posting sells rather than screens. –The greatest hiring challenge lies with the best candidates who aren’t applying to your posting. –The best...
Not sure if you’re hiring right? Here’s how to find out.
It can be hard to tell when your hiring process has crossed the line from “tough” to “broken.” That’s especially true for the world of...
Not sure if you’re hiring right? Here’s how to find out.
Know what’s awesome? Baby unicorns. Know what’s not always awesome? Hiring customer service representatives. It’s so non-awesome that it can be hard to tell when...
